By registering as a Seller on Orderer, you agree to these Seller Terms in addition to our general Terms and Conditions and Privacy Policy.
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To register as a Seller on Orderer, you must:
Corporate sellers must provide valid CAC registration documents. Individual sellers may be required to provide a government-issued ID (NIN slip, International Passport, or Driver's Licence).
All seller accounts are subject to review and approval by Orderer's team before listings become publicly visible. The review process may include:
Orderer reserves the right to approve or reject any seller application without providing reasons. Approval is not guaranteed. Sellers who provide false or misleading information during onboarding will be permanently banned.
⚠ Verified business sellers receive a "Verified" badge and may access higher withdrawal limits and priority ad placement.
All product, service, and property listings must:
Orderer reviews all listings before they go live. Listings that do not meet these standards will be rejected with feedback. Approved listings may still be taken down if they are found to be inaccurate or in violation of these Terms.
All prices on Orderer must be denominated in Nigerian Naira (₦ / NGN). You are responsible for setting prices that are accurate, fair, and inclusive of applicable taxes. You may update your pricing at any time through your Seller Dashboard. Price changes do not affect orders already placed at the previous price.
You may not use Orderer to artificially inflate prices, engage in price gouging, or coordinate prices with other sellers.
You must state your processing time (the time from order placement to dispatch) on each listing. You are obligated to ship within the stated processing time. Repeated late dispatch will result in warnings and may lead to account suspension.
You are responsible for selecting a reliable shipping method, providing valid tracking information, and ensuring items are packaged securely to prevent transit damage. Orderer partners with Shipbubble for shipping rate calculation and label generation, but you are not required to use this service exclusively.
You may cancel an order before it is shipped. Cancellations after the stated processing time has elapsed without shipment will be recorded against your seller performance score. High cancellation rates may result in account restrictions.
You must respond to buyer messages within 48 hours. Failure to communicate in a timely manner is grounds for dispute rulings in the buyer's favour.
Orderer charges a commission on each completed transaction. Commission is calculated as a percentage of the total sale price (excluding delivery fee) and deducted automatically when escrow is released to your wallet.
| Category | Commission Rate |
|---|---|
| Electronics | 8% |
| Fashion & Apparel | 10% |
| Home & Kitchen | 8% |
| Health & Beauty | 10% |
| Books & Media | 7% |
| Sports & Outdoors | 8% |
| Services | 12% |
| Real Estate / Properties | 5% |
| All Other Categories | 10% |
Commission rates are subject to change with 30 days' advance notice. Orders placed before the effective date of a rate change are governed by the rate at the time of placement.
Your earnings (sale price minus Orderer's commission) are credited to your Seller Wallet in Nigerian Naira (₦) when escrow is released — either upon buyer confirmation of delivery or 7 days after shipping.
You may request a withdrawal of your available wallet balance at any time, subject to:
Orderer reserves the right to hold withdrawals for up to 14 days for new sellers or where fraud is suspected.
You may top up your Seller Wallet or Ads Balance using Korapay or other payment providers avaliable on the site. All top-ups are in Nigerian Naira. Top-up amounts are non-refundable except in cases of platform error.
Sellers may promote their listings through the Orderer Ads system. Ad campaigns are funded from your Ads Balance (separate from your main Wallet). All ad fees are in Nigerian Naira (₦).
In addition to the general prohibited items listed in our Terms and Conditions, sellers may not list:
Buyers may leave ratings and reviews for completed orders. You may not:
Violation of this policy will result in immediate account suspension.
You are solely responsible for determining and paying all applicable Nigerian taxes on your sales income, including but not limited to:
Orderer may be required by the Federal Inland Revenue Service (FIRS) or other authorities to report seller transaction data. By using the Platform, you consent to such reporting.
Orderer may suspend or permanently terminate a seller account for:
Upon termination, pending payouts will be processed after deducting any amounts owed, subject to a hold period of up to 90 days to cover potential chargebacks and disputes.
You are fully liable for all claims arising from your listings and fulfilment of orders, including but not limited to product liability, intellectual property infringement, and consumer protection claims. Orderer acts solely as a marketplace facilitator and accepts no liability for seller actions.
You agree to indemnify and hold Orderer harmless from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or applicable Nigerian law.
For seller enquiries: sellers@ordererweb.shop
For dispute escalation: open a support ticket from your Seller Dashboard.
